Getting Started with CMMI for Services Webinar

18th August 2010

This seminar has been designed to provide an insight into the CMMI, its application and the business drivers for its increased use. The seminar consists of 2 presentations:

What is CMMI-SVC
In challenging economic times, service organisations, which make up 80% of the world economy, can benefit by using process improvement to make the most of their resources to achieve desired business results. CMMI for Services (CMMI-SVC) is a guide to help service provider organisations reduce costs, improve quality, and improve the predictability of schedules. In addition it can help you take ITIL® to the next level by adding “Process Life Support System” and statistical process control capabilities to your team.

The presentation will briefly describe the CMMI-SVC structure and tease out some of the key model elements. In addition the presentation will show how ISO 20000, ITIL and CMMI-SVC are complementary improvement tools. It will also provide an overview of CMMI Appraisals and discuss their role within an process improvement initiative.

Starting with CMMI-SVC
For an organisation with little or no experience of CMMI-SVC, understanding where to start can be a daunting task. Neil Grover (an SEI certified Lead Appraiser) will share his experiences of how to get off to a good start. as well as some of the pitfalls that organisations fall into.

Agenda

13:45 Lines open
14:00 What is CMMI-SVC
14.30 Starting with CMMI-SVC
15.00 Close

How To Book

Please email margaret.chou@lamri.com or call 01748 821824

Venue

Webinar via Webex at Lamri Head office, The Aske Stables, Dundas House Richmond, North Yorks

For more information about the venue, visit http://www.lamri.com

lamri, Dundas House, Aske Stables, Richmond, North Yorkshire, DL10 5HG
+44 (0) 1748 821824
marketing@lamri.com